Q: What do I do if I get – Account locked -?
A: The simplest way to get rid of this is to power cycle the device ( power off and then power on again ).
If you have forgotten your password, you can use our password recovery service. We also offer a service to remote reset your locked devices.
Dahua ip camera say account is locked
Hello Jaber
Does it happen with all your cameras? Maybe someone is trying to log into your cameras with the wrong password?
Regards,
Sue
How do I unlock admin account on Dahua NVR 4116?
Hello Jones
Give us some more details – how is it locked? Where do you get this error message?
Thank you!
How can l open my Adhua dvr that’s locked
Hello Tony
What model do you have?
I am getting error that saying ” The user is locked ” through dmss app , What is the reason
Good day
Most probably, there is a client software or a device trying to access your account with an invalid password. A reboot of the device might clear the error, but that doesn’t stop the device from being probed / tried to login with invalid credentials.
Regards,
DAHUA@EVOSEC team.
Hello,
How can I change the password of my camera? When I try using the ConfigTools application, I receive a message saying that my account is locked. I believe this is because I tried too many times. How can I unlock it, please?
Thank you in advance.
Best regards.
Good afternoon
First of all, you can “unlock” a locked account by resetting the device.
Secondly, if you still get locked pretty quickly, might be that other devices (or other software) is trying to access your camera, but with improper credentials. We would suggest you try to change your password without connecting the camera to the Internet, but just to your local network (LAN).
Regards,
DAHUA@EvoSec Team