Pass Reset
Q: I have a costumer with a 16 channel Dahua DVR. But he lost the admin password. Is there any way to reset this of the whole DVR to default.
A: Yes, it is, using the master password. Also, you will not lose any current settings.
Category: Quick Answers
[[[Upgrade DVR]]]
[[[Question]]]: [[[Hi i have a 4ch dvr and i want to put an other4 cameras to it so i need an 8ch card to put in dvr]]]
[[[Answer]]]: There is no card that you can put in the DVR to upgrade/expand the number of channels]]]
VTO-VTH Help
Q: Hello, I’ve bought a VTKB-VTO5000C-VTH1500AH. I can’t access some settings menu because of password protection. Is it possible to have these passwords? Thanks.
A: Yes, we can assist you with the settings, providing the password too.
Firmware Problem
Q: We are having trouble updating the firmware. We have the most recent firmware for our bullet cameras and are attempting to update locally through both the web browser and the config tool. It gives us an error on transferring the files to the camera. The cameras are on the same network scheme as the server. Any advice?
A: Your file or firmware might be damaged or not compatible.
Android DMSS
Q: Could tell me which port I need to open on the router for remote access to DMSS for Android? Thanks
A: Port 37777 should be enough.
Upgrade PSS
Q: I am installing a Dahua DVR with 8 analogue camera at our airport. The PSS software is not working with windows 8.how do i upgrade the pss v06?
A: You should upgrade to SmartPSS.
Camera Logo
Q: Hi can you please explain if we want to add our company logo onto your ip camera displaying picture is it possible? if yes then how to? Thanks
A: Yes, you can. We offer a service of firmware customization. Please contact us for further details.
IP Camera Reboots
Q:I purchased a Dahua IPC-HDW2100 camera back in February. Since I received this camera I noticed that occasionally my dvr would lose connectivity to it. Come to find out it’s resetting itself randomly. It’s being powered over PoE. I have tried two different PoE injectors and still have same results. Please advise.
A:Use a true PoE Switch, not a PoE injector.
NVR Help
Question: When i login from internet the My NVR report A topic “”the login return time is up “”. Why Must i do?”
Answer: Please verify your router/firewall settings.